Most organisations in the events and live experience sectors carry disability access obligations they have never formally assessed. Some of those obligations are met well. Many are handled through custom and practice, goodwill, or customer service policies that have never been tested against the Equality Act 2010.
This assessment is not a compliance audit. It is a starting point. Each question below reflects a real area of legal exposure. Answer honestly. Not Sure counts the same as No.
Your results are calculated instantly and are not shared with anyone. If the score identifies gaps, we can help you close them before they become claims.
Knowing Your Legal Position
Can you name the specific legal entity that is the service provider under the Equality Act 2010 for each stage of your customer's journey, from point of sale through to the end of their visit?
If a disabled customer bought a ticket through a third-party platform, do you know whether your organisation or that platform bears the legal responsibility if a discrimination claim is made?
Do your staff understand the difference between your organisation's legal obligations to disabled customers under the Equality Act and your customer service policies?
Has your organisation received specific legal advice on its duties to disabled customers under the Equality Act 2010 in the last three years?
Your Contracts
Do your contracts with venues, ticketing agents, promoters, or transport providers contain specific clauses that allocate responsibility for disability access provisions?
Have you reviewed those contracts to confirm that statutory equality obligations have not been inadvertently delegated to a third party in a way that has no legal effect?
If a disabled customer made a claim arising from your last event or service, could you identify within 24 hours which of your contracts addresses responsibility for that specific access failure?
Have your commercial contracts been reviewed by a lawyer with specific expertise in the Equality Act 2010 and its application to events and venue operations?
Planning and the Anticipatory Duty
Does your planning process for events or services include a formal disability access review before customers are admitted or tickets go on sale?
Are your current access provisions the result of a deliberate legal assessment, or have they developed through custom and practice over time without formal review?
Have you formally assessed the access needs of customers with hidden disabilities, including those with cognitive, sensory, or mental health conditions?
Do you have a documented process for reviewing and updating your access provisions in response to changes in law, caselaw, or disabled customer feedback?
What You Have in Place
Do you have a written, tested evacuation plan that specifically accounts for disabled attendees, including those with mobility, sensory, or cognitive impairments?
Do you provide communication support, such as BSL interpretation, hearing loops, or audio description, as a planned, standard element of your events or services?
Are your digital booking systems, website, and pre-event communications fully accessible to disabled customers?
Does your organisation have a named individual with documented, active responsibility for disability access compliance?
Your Supply Chain
Have you formally verified that your venue partners, contractors, and sub-contractors meet their own Equality Act obligations for the services they deliver on your behalf?
Where you provide or arrange transport as part of your offer, have you verified that it complies with accessibility law, including PSV Accessibility Regulations?
Do your agreements with sub-contractors and venue partners specify, in writing, which party carries legal responsibility for each access provision?
If one of your venue partners or sub-contractors received a disability discrimination complaint today, are you confident your organisation would not be named as a co-defendant?
Your Assessment Results
Talk to Strategic Access Advisory
A confidential conversation costs nothing. We will tell you where your real exposure sits, what the law requires, and what practical steps close the gaps before they become claims.