Practical guidance on accessibility law, compliance, and customer experience — straight from the people who work at the sharp end.
A Parliamentary petition and the campaign for a UK Accessibility Act point in the same direction. Chris Fry on what the direction of travel means for venues, stadiums, theatres and entertainment businesses — and seven practical steps to future-proof your operation before legislation arrives. The Access Advantage: subscribe to read the full article.
The Royal Opera House's Mirrorbox project brought messages from people living with ME and Long Covid back to the places they love but can no longer physically visit. It raises a question every service provider should be sitting with: when is virtual participation a good reasonable adjustment, and when does it let you off the hook?
Read article →Halloween scare attractions, 18+ events and Essential Companions: what happens when a disabled customer needs disability-related support to access a service deliberately designed to make people uncomfortable? Chris Fry on the anticipatory duty, companion ticket obligations, and the question of whether an adjustment can change the service itself. The Access Advantage: subscribe to read the full article.
Read article →Fireworks are supposed to overwhelm the senses. But organisers still need to anticipate how noise, flashing lights, smoke, darkness, crowds and entry policies may affect disabled visitors and assistance animals. Chris Fry on the Goldscheider case, safety and exclusion, and a complete operational planning checklist. The Access Advantage: subscribe to read the full article.
Read article →From 15 September, certified digital proof of age can be used for alcohol sales. At the same time, Future Ticketing integrated Nimbus Access Cards into the ticket-buying checkout. Chris Fry on the legal distinction that separates them. The Access Advantage: subscribe to read the full article.
Read article →Philip Simon, a Jewish comedian, brought proceedings after Edinburgh's Banshee Labyrinth cancelled his Fringe show. The venue accepted it had discriminated against him contrary to the Equality Act 2010. Chris Fry on when a venue can lawfully cancel, when it can't, and the warning signs that require a more careful process. The Access Advantage: subscribe to read the full article.
Read article →The new EHRC Code makes clear that the reasonable-adjustments duty applies to temporary event infrastructure, not just permanent venues. Chris Fry on temporary seating, crowd barriers, festival builds, and why the accessible route you audited before the event build isn't necessarily the one your customers will find. The Access Advantage: subscribe to read the full article.
Read article →On 5 August 2026, the EHRC's replacement Code of Practice for Services, Public Functions and Associations became statutory. The 2011 Code was revoked on the same date. Chris Fry explains what every service provider, venue, and public body needs to do now — and introduces the Dynamic Disability Assessment.
Read article →When AI can't understand the customer, and what it means for every customer-facing business. Chris Fry on the Rotherham GP AI receptionist, the revised EHRC Code, and why AI doesn't remove the reasonable-adjustments duty, it can create a new one. The Access Advantage: subscribe to read the full article.
Read article →When the Government's wildfire warning hit millions of phones, it gave venues a live lesson in accessible communication at scale. Chris Fry on what emergency alerts teach festivals, sports grounds, and venues about dynamic disability risk and the messages they need to be able to send.
Read article →The new rules on single-sex and shared changing spaces meet a renewed focus on dignity for disabled people. Chris Fry on where the two agendas collide, and what service providers need to get right. The Access Advantage: subscribe to read the full article.
Read article →“We can't afford it” is the most common reason organisations give for not making a reasonable adjustment. The County Court decision in Plummer v Royal Herbert Freehold Ltd shows why cost alone is rarely a defence. Chris Fry on what every venue and heritage site should take from it.
Read article →Most organisations understand they have a duty. Far fewer understand what a good reasonable adjustment looks like in practice. Chris Fry sets out real examples across sport, music, entertainment and live events, and the patterns that end up in Court.
Read article →Reasonable adjustments failures are the most common disability discrimination claims against service providers. Chris Fry on how compensation works, what Courts award, and the patterns that show up in real cases.
Read article →Strategic litigation is changing. Campaigners are already bringing multiple Equality Act claims, publishing litigation guides, and using Courts to challenge recurring operational failures across entire sectors. Chris Fry on the risk every UK venue should be thinking about now.
Read article →Self-diagnosis is an operational reality for venues, stadiums, theatres, and visitor attractions. Chris Fry examines what the Equality Act actually requires when a customer requests an adjustment based on a condition they haven't had formally diagnosed. The Access Advantage: subscribe to read the full article.
Read article →Two events, thousands of customers, one simple lesson. Chris Fry attends two very different events and finds that when accessibility is designed in from the start, the whole experience improves — not just for disabled customers.
Read article →Recording a reasonable adjustment isn't the same as delivering it. Chris Fry examines Doug Paulley's GTR disability discrimination settlements and the operational lessons every service provider should take from them. The Access Advantage: subscribe to read the full article.
Read article →A practical review framework for sport, music, entertainment, and live events organisations. Eight areas, specific review questions, common failures, and practical steps. The Access Advantage: subscribe to read the full article.
Read article →Prescribed cannabis has been legally available since 2018. Yet for disabled attendees at concerts and festivals, bringing their medication to a venue can still create unnecessary difficulty. Chris Fry asks whether venue security policies and staff training have kept pace. The Access Advantage: subscribe to read the full article.
Read article →Organisations investing in accessibility technology now know far more about disabled customers' actual needs than ever before. Chris Fry asks whether their policies have kept pace — and what the Equality Act now expects. The Access Advantage: subscribe to read the full article.
Read article →On 5 August 2026, the EHRC's new Statutory Code of Practice became the definitive framework courts must apply to Equality Act claims. For organisations with digital customer journeys, the implications are immediate. The Access Advantage: subscribe to read the full article.
Read article →The debate about disability proof has become polarised. Chris Fry argues we're asking the wrong question — and that the Equality Act points to a better operational approach. The Access Advantage: subscribe to read the full article.
Read article →The Equality Act 2010 doesn't ask whether a disability is visible. Service providers who design their policies around obvious, physical access barriers are missing the legal point entirely. VIP Briefing: join to read the full article.
Read article →The legal press wrote thousands of words about the updated EHRC Code of Practice. Almost all of it was about sex and gender. The disability chapters — neurodivergence, the anticipatory duty, and 15 years of updated caselaw — got almost no coverage. VIP Briefing: join to read the full article.
Read article →Every summer thousands of volunteer-led organisations run camps, residential trips and sports tours. The legal risks around operational accessibility are frequently overlooked — and 'we're only volunteers' isn't a defence.
Read article →A venue can be technically accessible at the entrance and still be practically unusable for some disabled people once they're inside. Chris Fry explains what the Equality Act 2010 actually requires of venue operators.
Read article →The venue says it was the promoter's problem. The promoter says it was the venue's problem. The ticketing platform says it just sells tickets. Chris Fry explains why the Equality Act 2010 does not accept any of those answers — and what it actually means for who gets sued.
Read article →Automated screening software is quietly filtering out disabled candidates before any human sees their application, and the employers deploying it are carrying the legal exposure.
Read article →Former professional guide dog trainers have raised serious concerns about changes that shift training accountability onto guide dog owners themselves. Chris Fry examines the risks and the case for a national working animals accreditation scheme.
Read article →Would Gordon Ramsay let you bring your assistance pig into a kitchen experience? Could you take your assistance owl to a Sheffield Wednesday match? These aren't just curiosities — under the Equality Act 2010, they raise real legal questions every venue should understand.
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