Practical guidance on accessibility law, compliance, and customer experience — straight from the people who work at the sharp end.
Strategic litigation is changing. Campaigners are already bringing multiple Equality Act claims, publishing litigation guides, and using Courts to challenge recurring operational failures across entire sectors. Chris Fry on the risk every UK venue should be thinking about now.
Self-diagnosis is an operational reality for venues, stadiums, theatres, and visitor attractions. Chris Fry examines what the Equality Act actually requires when a customer requests an adjustment based on a condition they haven't had formally diagnosed. The Access Advantage: subscribe to read the full article.
Read article →Two events, thousands of customers, one simple lesson. Chris Fry attends two very different events and finds that when accessibility is designed in from the start, the whole experience improves — not just for disabled customers.
Read article →Recording a reasonable adjustment isn't the same as delivering it. Chris Fry examines Doug Paulley's GTR disability discrimination settlements and the operational lessons every service provider should take from them. The Access Advantage: subscribe to read the full article.
Read article →A practical review framework for sport, music, entertainment, and live events organisations. Eight areas, specific review questions, common failures, and practical steps. The Access Advantage: subscribe to read the full article.
Read article →Prescribed cannabis has been legally available since 2018. Yet for disabled attendees at concerts and festivals, bringing their medication to a venue can still create unnecessary difficulty. Chris Fry asks whether venue security policies and staff training have kept pace. The Access Advantage: subscribe to read the full article.
Read article →Organisations investing in accessibility technology now know far more about disabled customers' actual needs than ever before. Chris Fry asks whether their policies have kept pace — and what the Equality Act now expects. The Access Advantage: subscribe to read the full article.
Read article →On 5 August 2026, the EHRC's new Statutory Code of Practice became the definitive framework courts must apply to Equality Act claims. For organisations with digital customer journeys, the implications are immediate. The Access Advantage: subscribe to read the full article.
Read article →The debate about disability proof has become polarised. Chris Fry argues we're asking the wrong question — and that the Equality Act points to a better operational approach. The Access Advantage: subscribe to read the full article.
Read article →The Equality Act 2010 doesn't ask whether a disability is visible. Service providers who design their policies around obvious, physical access barriers are missing the legal point entirely. VIP Briefing: join to read the full article.
Read article →The legal press wrote thousands of words about the updated EHRC Code of Practice. Almost all of it was about sex and gender. The disability chapters — neurodivergence, the anticipatory duty, and 15 years of updated caselaw — got almost no coverage. VIP Briefing: join to read the full article.
Read article →Every summer thousands of volunteer-led organisations run camps, residential trips and sports tours. The legal risks around operational accessibility are frequently overlooked — and 'we're only volunteers' isn't a defence.
Read article →A venue can be technically accessible at the entrance and still be practically unusable for some disabled people once they're inside. Chris Fry explains what the Equality Act 2010 actually requires of venue operators.
Read article →The venue says it was the promoter's problem. The promoter says it was the venue's problem. The ticketing platform says it just sells tickets. Chris Fry explains why the Equality Act 2010 does not accept any of those answers — and what it actually means for who gets sued.
Read article →Automated screening software is quietly filtering out disabled candidates before any human sees their application, and the employers deploying it are carrying the legal exposure.
Read article →Former professional guide dog trainers have raised serious concerns about changes that shift training accountability onto guide dog owners themselves. Chris Fry examines the risks and the case for a national working animals accreditation scheme.
Read article →Would Gordon Ramsay let you bring your assistance pig into a kitchen experience? Could you take your assistance owl to a Sheffield Wednesday match? These aren't just curiosities — under the Equality Act 2010, they raise real legal questions every venue should understand.
Download PDF (opens in a new tab)More articles coming soon. Follow us on LinkedIn (opens in a new tab) and Instagram (opens in a new tab) for the latest updates.
